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F-Line´s Concept-Tel 5.0 is a full scale Oracle-based system for managing all facets of the wholesale carrier industry including inbound and outbound rating, least cost routing, billing, financial analysis, dispute management, and much more. Concept-Tel 5.0 provides a comprehensive view of your entire network through hundreds of specialized reports and functions.
Concept-Tel 5.0 offers the ability to maintain all vital information in one system, which is crucial to success in any industry. Given the inherent complexities, data processing volume, and close margins, this holds even truer in the telecommunications field. By having a centralized system to manage all relevant contact information, financial data, current and historical traffic analysis, and present and past performance and quality indicators, employees can focus their time and energy on more important tasks, confident that they are basing their decisions on current and correct information.
Concept-Tel 5.0 enables you to increase your profits through detailed margin analysis, custom calling rules, accounts management, advanced dispute handling, least cost routing, and capacity planning. It eliminates overbilling through invoice reconciliation, and dramatically reduces rating and routing errors. It simplifies account handling through contact management, amendment letter generation and filing, dispute filing and response letters.
The Rate Management features of Concept-Tel 5.0 will provide the power and simplicity to manage millions of rate variations with ease and confidence. Automated amendment letter generation will keep your customers informed of pending rate changes, while at the same time providing them with rate files for direct importing into whatever internal systems they use. Rate Audit trails will track every change, addition, and deletion to the rate database to easily monitor changes made to sensitive data. Rate Import cababilities enable you to import rate amendments from vendors in seconds. Code Profiling will enable you to track and manage variations in code breakouts among your vendors and create match and override rules to incorporate those variations into your analysis model.
Custom destination mapping, multi-level rounding, and least cost reporting options will provide powerful methods to fine tune your data matrix to better serve both your customers and your own internal needs. Query tools will allow instant access to individual rates or to pull reports for entire vendors, regions, or date combinations. Concept-Tel 5.0 also provides flexible export tools to get the data you want in the multiple formats for importing into common desktop applications and other databases
Concept-Tel 5.0 also provides hundreds of reporting variations for unmatched analysis capabilities. Reporting options include vendor and region performance, margin analysis, ASR reporting, capacity monitoring, daily trend analysis, comparative reporting, busy-hour, and raw CDR reporting and rerouting capabilities. The built-in reporting modules will easily cover all of your decision support needs, and allow instant access to current and historical information.
Concept-Tel 5.0 will offer your company far more flexibility to take advantage of changing business trends and practices in the industry. This system will provide a comprehensive, powerful analysis and management platform for your entire wholesale business. From printing wholesale bills, sending rate amendment letters, and managing disputes, to monitoring line capacity, regional performance, and least cost matrix reporting and confirmation tools, Concept-Tel 5.0 will help put your wholesale business ahead of the competition by efficiently managing costs, avoiding expensive dispute losses, and providing the information your employees require to do their jobs correctly, confidently, and decisively.
The administration system handles all users, applications, versions, security levels, and individual access to each user/application.
BAS creates and emails customer bills based on individually assigned billing cycles and due dates. BAS will indicate which customers are behind, and will catch up and create follow-on invoices which can be automatically emailed. Any disputes filed against can be tracked and responded to directly from this system. Bas will also create internal invoices for your vendors which you can use can reconcile and automatically create and email outbound disputes. All disputes are tracked through resolution, and overall dispute performance reports and graphs can track amounts and percentages of disputes filed, won, and lost. Additional reports include traffic and dollar comparison for vendors, credit/deposit management, and overall financial exposure.
FARM handles all information relating to accounts, routes, rates, and codes. FARM allows imports of rates and/or codes directly from spreadsheets or text files, and will automatically add any new codes found. Standard and Override codes allow you to maintain a base set of codes with account level exceptions, or to have distinct code lists for each account. Direct rate query tools allow you instantly locate and export rates by country, code, traffic group, account, date range, quality, type, and more. FARM also generates and emails rate amendment letters and data. All changes to rates, including adds, deletes and modifications, are stored for audit purposes, and are available in customizable management reports.
TAS is the main traffic reporting module in the Concept-Tel system. TAS contains many customizable reports in different categories. Accrual reports are detailed summaries showing all traffic grouped by region, switch/trunk, and accounts. Drill down reports allow selection of a date range and direction (start from region, continent, rating area, or inbound or outbound vendor) and drill down for increasing detail. Rate utilization reports calculate the percentage of traffic spread across route choices to show optimization of routing configurations. Trend reports and graphs show traffic patterns in minute, hour, day, or month range. CDR reports provide access to raw call data and reroute capabilities. Margin/ASR Watch areas allow you to isolate and monitor trouble spots, with multiple reports and graphs updated every minute. Most reports show raw/completed calls, completion ratios, PDD, ALOC, overall margins and percentages, inbound and outbound costs. Graphs and grid reports allow on-the-fly selection of category data.
Concept-Tel 5.0 XE is a free, unlimited use implementation of our core system backed by the Express Edition of Oracle 10g. XE can be installed on a single machine or implemented in a multiuser environment, and contains many of the advanced features found in the Standard and Enterprise systems.
Concept-Tel 5.0 S is single, streamlined application targeted mainly at smaller carriers and start-up companies. Concept-Tel 5.0 S is configured to run inexpensively using the Standard version of Oracle 10g, and can also be configured to run on Oracle XE.
Concept-Tel 5.0 E is the full application suite designed to run in a high-availability setup running Oracle 10g Enterprise. Concept-Tel 5.0 E contains advanced features beyond the standard version, including automated rate imports, forecasting, route management, rate and margin guards, realtime CDR rerating and rerouting, switch integration, partitioned CDR storage, and more. Concept-Tel 5.0 E is implemented with heavy customization to fit itself into pre-existing business processes and structures, and can be used as a development environment.
Our systems are available for monthly hosting, purchase or lease. Pricing is available upon request.
View the online documentation here
If you have any questions of comments please don't hesitate to contact us.- - -
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